Terms and conditions
It is of utmost importance that our customers familiarise themselves with the Terms and Conditions of the company, they are binding, and they are what governs and guides us in our daily business activities to ensure fair and honest dealings.
We advise you to inquire before you commence in any transactions – it is your right and your responsibility as a customer to do so.
Certain terms and conditions must always be kept in mind
Cash, cards and cheques – we do not accept cash, cards or cheques on our premises as methods of payment. If you prefer to transact with cash, you will be charged an additional 7.5% to the invoice total and you will need to make the deposit before any goods are released to you.
Holding deposits – we do not accept holding deposits of any kind. We require the customer to buy the component in question for the full amount or let someone else have the opportunity to purchase the component in question.
VAT – all prices quoted on the website, whether in pictures or documents of any nature are exclusive of 15% VAT unless otherwise indicated. No goods of any amount are permitted to be sold exclusive of VAT.
First come, first serve – all transactions are treated on a “first come, first serve” basis, we do not accept holding deposits of any kind therefore your component will be secured once full payment reflects in the bank account of Auto Source (Pty) Ltd.
Exchange units must be available – we require exchange units for cylinder heads, crankshafts and engine blocks. No exceptions. Price quoted will change if no exchange units are available with 30% core charge added.
Warranty – all parts/ components supplied by Auto Source (Pty) Ltd, carry a standard three (3) month warranty, unless otherwise stipulated by supplier/ repairer or re-manufacturer. Should any defects of any components supplied be known, it will be declared. The specific details pertaining to the supplied part/ component’s warranty will be noted on the quote or invoice. No warranty will be extended to any equipment, machinery or vehicles, engines or components thereof, operating in an abusive nature environment of any kind. The warranty will be void if the used parts/ components supplied have been altered by the customer or by a third party or by using parts from other origin and damage to the parts were directly resulting from such alteration. The warranty will be void if the vehicle’s engine power exceeds the design parameters (manufacturer’s specifications) of the components supplied by Auto Source (Pty) Ltd.
The company should be made aware immediately before installation of a product malfunction or defect. Damage inflicted on any used parts/ components due to negligent use, storage or transportation or any other form is excluded from this warranty. Auto Source (Pty) Ltd will not be held liable to honour this warranty should failure/ breakdown occur as a result of fitment error, motor racing, speed testing or for any competitive abusive nature whatsoever, incorrect maintenance or cost of servicing fuel injectors, pump or fuel system, use of equipment outside the main prescribed usage manufacture specification, modifications and hardware that have not been approved by the manufacturer, use of fuel oil and petroleum products, in the engine’s fuel or lubrication system for which the engine and ancillary system designed for or compatible with. If a concern requires a component to be replaced and the root cause of original failure causes the replacement unit to fail, there is no warranty. Contamination by water, sand, mud or any foreign bodies or impurities entering the mechanical or electrical system. Any corrosion to the crankcase, cylinder liners and complete cooling system whether internal or external. Cracks or breakage of any component i.e. cracked conrod, camshaft, cylinder head, crankshaft etc. due to driver negligence, abuse, overloading, overheating or metal fatigue as well as cracks not revealed by an initial test or during normal procedural tests.
It is the responsibility of the customer to prove the used parts/ components in question, are defective, thereupon the repair/ replacement/ refund shall commence should it be defective. The warranty shall not render Auto Source (Pty) Ltd responsible for transportation of any vehicle, component or engine or any parts/ components thereof to any test workshop. It is the responsibility of the customer to deliver the defective parts/ components to Auto Source (Pty) Ltd at the cost of the customer for any work to be done in terms of this warranty.
Be advised that a qualified diesel technician/ RMI/ MIWA/ ERA accredited workshops need to do installations of purchased parts/ components.
Processing of orders – no orders will be processed without full payment reflecting in the bank account of Auto Source (Pty) Ltd. All orders are treated on a “first come, first serve” basis, should any stock items be kept, payment in full is required before it is released. Proof of payment must be sent to the e-mail address provided on quotes.
Accounts – we do not facilitate, allow or extend credit to any customers. No exceptions.
Collection – all orders are for collection at the premises of Auto Source (Pty) Ltd. We do not deliver but can arrange for freight to anywhere in South Africa or the greater part of Africa at an additional charge. All items must to be inspected upon collection for correctness.
Damaged goods – any damaged goods or goods that are not in the condition it was supplied, will under no circumstances be accepted for return/ replacement or refund. No exceptions.
Return/ refund of parts or components – all returns will be penalised 35% of the original purchase amount should it not be the fault of Auto Source (Pty) Ltd for the return. Freight/ courier charges are not refundable. All parts/ components incorrectly supplied must be returned within three (3) days for the correct parts to be obtained. All parts/ components that are ordered in (non-stock items), are not refundable. Should refunds need to occur, the original supplied, undamaged parts/ components need to be in the possession of Auto Source (Pty) Ltd before any refund will occur. These parts will be inspected, and should any defects or damages be noted, the customer will be responsible for the costs or will forfeit a refund. Should parts/ components need to be refunded, it will be done via EFT (Electronic Funds Transfer) with proof of account holder details supplied to Auto Source (Pty) Ltd as soon as possible – no exceptions.
Imports and exports – we are registered importers and exporters.
Risk – always keep in mind that used parts/ components are indeed used. They will never be new parts/ components, they will always have some form of wear and tear. For this reason, there will always be a form of risk involved when pursuing used parts as alternative parts solutions.
Non-stock components – any components that need to be sourced (that is not in our stock at the time of request) will be charged for accordingly based on what is required, time spent and travel requirements where necessary. Please note that any items not in stock that have to be ordered, are not refundable. These items will not be ordered without full payment reflecting in the bank account of Auto Source (Pty) Ltd.